How to write better transparency reports
Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?
Is it time to unite T&S and AI ethics?
There's enormous potential in bringing together these often siloed disciplines and organisational functions. Given the complex, intertwined risks of AI and human interaction, it may even be a necessity.
My five Trust & Safety mantras for difficult moments
The moment we find ourself in feels politically and socially fraught meaning that T&S workers need to look out for themselves more than ever. Here's what I say to myself during times of stress
It's hard in T&S right now but it's not all bad
Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of
The ethical and practical flaws in Meta's policy overhaul
Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.