The impossibility of eliminating harm completely
Eliminating all harm on social media is an unrealistic expectation. Inherent tensions between user needs for privacy, safety, and self-expression, make a one-size-fits-all solution impossible.
All my T&S career links in one place
Trust & Safety is an exciting field in tech that doesn’t require a specific degree or certification to get started — if you can find the right role. This list of resources is designed to help you break into the industry or learn more about the field
How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
The difficulty of understanding intent
There's often a reason why someone resorts to sharing falsehoods but determining intent isn't easy to operationalise. As the US election heats up, platform moderation decisions have a key part to play in the spread of mis- and disinformation.
Five things I've learned writing this newsletter
It’s been six months since the first edition of Trust & Safety Insider, so its a good time to stop and look back at how it’s gone and what we've learned along the way.