T&S Insider

As AI reshapes online speech and platforms bend to political pressure, Alice returns to the idea that you can tell a lot about a platform by the way it defines — or dismisses — trust and safety.

Online marketplaces are less worried about speech — they’re focused on fraud, identity, and authenticity. At Marketplace Risk in New York, we saw a glimpse of T&S’s next big shift.

Prompted by other newsletter writers, I’m sharing how I use AI in my writing process — and why I’ll never let it draft a full edition.

The 2018 standards set the benchmark for moderation transparency and were adopted by the world’s biggest platforms. But with recommendation algorithms and AI now shaping online speech before it’s even published, the Principles may need updating.

Trust & Safety work rarely has a single focus. From AI to regulation to team well-being, the data suggests T&S workers are spinning dozens of plates at once. But is this a problem to fix, or simply the nature of the job?

As AI transforms how Trust & Safety work gets done, it’s also quietly dismantling the career paths that got many of us here. This week, a T&S Insider reader asks what to do when all the entry-level roles disappear.

When critics misunderstand Trust & Safety, it’s not just frustrating — it’s blocks the path to a healthier internet. Here’s what we need from allies and other stakeholders, and what real collaboration with T&S looks like in practice.

Many T&S professionals stay silent about their work — and that's a problem. Ben and Alice explore why more folks should speak up, what’s holding them back, and how to share safely and strategically.

The Trust & Safety community’s biggest moment of the year is here. From merch to must-see panels, here's what you need-to-know.

Fractional T&S leadership sounds good on paper. But if safety is the product, is part-time influence ever enough? Here's my response to a question from a T&S Insider reader