The DSA article you didn't know about, but should
Two online dispute settlement (ODS) bodies have been certified to take user appeals under Article 21 of the Digital Services Act. This could be a revolutionary change to the way that user appeals work
T&S is professionalising — but how?
Trust & Safety, as a profession, is at a crossroads. The regulatory landscape is leading towards professionalisation, and the industry — as proven by TrustCon — is growing quickly. Luckily, the Cybersecurity and Privacy industries have walked this path before us
Mind the internet safety gap
A recent survey shows that young women and girls in the global majority regularly face abuse online, but feel as though they are not supported by platforms, parents, schools, or law enforcement. How can we close this gap?
Are we entering T&S’ punk rock phase?
T&S professionals aren't being beaten down by layoffs and budget cuts; they're coming together and getting things done themselves. A bit like when I published zines as a teenager
What TrustCon's agenda says about T&S right now
TrustCon is the Trust & Safety industry's largest and most significant conference. We take a look at its agenda to see what it says about trends in T&S right now and highlight some recommended panels
The T&S ally you didn't know you had
Helping your organisation's finance team understand what your T&S teams does, and why it's important to invest time (and money) into proactive safety solutions, could help you get buy-in and investment
The limits of community labeling services
Community labelling and moderation models are a great way to distribute power among platform users. But there are limits to what kind of reports are appropriate and what we can expect from volunteers
I asked, you answered: applying policy outside the US
Platform policy decisions are driven largely out of the US and trickle down to the rest of the world. But what does that look like in practice? And how might that change?
Who's in the corner of T&S?
Trust & Safety is in the headlines more than ever, but not in positive ways. We need people to stand up for T&S publicly and celebrate our wins, before it's too late.
