T&S Insider

The 2018 standards set the benchmark for moderation transparency and were adopted by the world’s biggest platforms. But with recommendation algorithms and AI now shaping online speech before it’s even published, the Principles may need updating.

Trust & Safety work rarely has a single focus. From AI to regulation to team well-being, the data suggests T&S workers are spinning dozens of plates at once. But is this a problem to fix, or simply the nature of the job?

As AI transforms how Trust & Safety work gets done, it’s also quietly dismantling the career paths that got many of us here. This week, a T&S Insider reader asks what to do when all the entry-level roles disappear.

When critics misunderstand Trust & Safety, it’s not just frustrating — it’s blocks the path to a healthier internet. Here’s what we need from allies and other stakeholders, and what real collaboration with T&S looks like in practice.

Many T&S professionals stay silent about their work — and that's a problem. Ben and Alice explore why more folks should speak up, what’s holding them back, and how to share safely and strategically.

The Trust & Safety community’s biggest moment of the year is here. From merch to must-see panels, here's what you need-to-know.

Fractional T&S leadership sounds good on paper. But if safety is the product, is part-time influence ever enough? Here's my response to a question from a T&S Insider reader

Meta’s refusal to follow the Board’s recommendations on LGBTQ+ hate speech could be the beginning of the end for this much-debated platform accountability experiment

I recently learned that even thoughtful, well-intentioned schools often lack strong safeguards on internet-connected devices. Here’s a list of questions to ask — and a template you can use to start the conversation

Large Language Models are being tested for everything from transparency to content review. But could they help modernise one of the oldest T&S processes — how users report harm and appeal moderation decisions?