T&S Insider

Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?

There's enormous potential in bringing together these often siloed disciplines and organisational functions. Given the complex, intertwined risks of AI and human interaction, it may even be a necessity.

The moment we find ourself in feels politically and socially fraught meaning that T&S workers need to look out for themselves more than ever. Here's what I say to myself during times of stress

Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of

Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.

An important, and growing, part of the Trust & Safety landscape is the support and expertise provided by technology services companies (aka vendors). A new report sheds more light on these companies

Over the last 12 months, T&S leaders and practitioners have seen unprecedented change in an industry that many have worked in for years and many others are brand new to. I asked a few of them what their predictions were for 2025

High error rates during moderation enforcement often leads to user frustration and accusations of censorship. As Meta's Nick Clegg showed this week, these issues are not just technical but political and rarely understood outside T&S teams. That poses a problem.

Could a more transparent, collaborative, and adaptable policy enforcement model combat cries of 'censorship' and empower diverse online communities to self-moderate? Open-source policy documents and AI-driven auditability might hold the key

Conversations about kids and digital safety are often clouded by moral panic and oversimplification. By exploring the trade-offs of digital devices and platforms, we can empower parents and schools to make decisions that prioritise both safety and connection for young people.