T&S Insider

A Trust & Safety crisis doesn’t just risk reputational damage — it grabs leadership’s attention too. That’s your moment to make the case for investment in your team. Here’s how I would turn a T&S incident into a strategic win.

A new report argues that, without industry-wide standards or codes of practice, T&S professionals are vulnerable to corporate pressures and destined to always be reactive to company's conflicting priorities. The answer? Greater independence.

Much of the work I've done over the years has circled around the problem of how to balance human moderation and automation. Now I'll be doing it within an AI moderation company

Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency

Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?

There's enormous potential in bringing together these often siloed disciplines and organisational functions. Given the complex, intertwined risks of AI and human interaction, it may even be a necessity.

The moment we find ourself in feels politically and socially fraught meaning that T&S workers need to look out for themselves more than ever. Here's what I say to myself during times of stress

Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of

Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.

An important, and growing, part of the Trust & Safety landscape is the support and expertise provided by technology services companies (aka vendors). A new report sheds more light on these companies