Oct
04
The platforms 'gatekeeping terrorism guidance', Snap's safety battle & Dawes on X
The week in content moderation - edition #265
6 min read
Latest
Oct
01
How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
4 min read
Sep
27
Operating system safety, Twitch's expiring strikes and incentives to collaborate
The week in content moderation - edition #264
6 min read
Sep
24
A list of AI moderation ideas, ranked by me
Meta's Oversight board's new whitepaper contains a host of best practices related to automated content moderation. They're great recommendations but will be significant lifts for many companies. Here's my take on their feasibility and impact
7 min read
Sep
20
EU 'enforcer in chief' gets boot, Instagram's teen safety push and Henna inked
The week in content moderation - edition #263
5 min read
Sep
16
The difficulty of understanding intent
There's often a reason why someone resorts to sharing falsehoods but determining intent isn't easy to operationalise. As the US election heats up, platform moderation decisions have a key part to play in the spread of mis- and disinformation.
5 min read
Sep
09
Trust & Safety growing pains
Rapid growth presents a unique problem for Trust & Safety teams, especially for startups with limited resources. Bluesky's rapid rise in Brazil is a great example of why this practice is anything but easy.
6 min read
Sep
06
Telegram’s apology, genAI election analysis and new President for ISOC
The week in content moderation - edition #262
5 min read
Sep
03
Five things I've learned writing this newsletter
It’s been six months since the first edition of Trust & Safety Insider, so its a good time to stop and look back at how it’s gone and what we've learned along the way.
7 min read
Aug
30
South Korea's deepfake crackdown, Durov latest and no more quote post dunking
The week in content moderation - edition #261
6 min read