How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
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Dec
08
Why remote T&S jobs have all but disappeared
As companies pull workers back to expensive hubs and the US moves to restrict visas, the T&S field risks losing the very expertise and global perspectives it depends on. The fourth part of the Safe for Work? series.
7 min read
Dec
01
What if the entry-level T&S apocalypse hasn't happened? (yet)
The narrative says that junior T&S roles have disappeared. In reality, some still exist. But — as this third instalment of the Safe for Work? series shows — they've concentrated in companies far from the US platforms that everyone watches.
6 min read
Nov
12
The most secure job in T&S might just be compliance
In the first edition of the Safe for Work? series, we deep-dive into a new T&S career path that's more than likely to survive the next round of layoffs (or the one after that)
6 min read
Nov
04
Introducing Safe for Work? — all about T&S jobs
This new T&S Insider series will look at the T&S job market in 2025 and unpack what it means for people who want in (or out)
3 min read
Oct
28
Can anyone do T&S work for 20 years?
Is Trust & Safety a career for life — or a job that burns people out before they get there? The reaction to a viral LinkedIn post suggests many experienced professionals are starting to wonder the same.
5 min read