How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
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25
How London became a Trust & Safety hub
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Mar
17
It's time to take user education seriously
If most platforms are pretty good at safety, they're terrible at educating users about it. That needs to change.
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Mar
10
The best T&S Insider reads from the last two years
Ben revisits some of Alice’s most thoughtful newsletters editions from the past two years — and explains why they matter more than ever
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Feb
24
How to write user-facing platform policies
T&S Insider’s practical, step-by-step guide to writing community guidelines that actually work
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Feb
17
Platform governance, creator style
As content creators grow more powerful and more economically embedded in platforms, it's logical that they become more involved in shaping their rules. But what does that mean for platforms and regulators?
7 min read