How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
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Sep
21
Why T&S needs a Wikipedia-thon
6 min read
Sep
18
EU teen ban lands (with a twist), AI labs' safety PR blitz and a T&S story worth telling
The need-to-know developments shaping digital platforms, online speech and internet safety - edition #352
7 min read
Sep
14
Now is the time to tell your T&S story (updated framework)
The current AI safety debate reminds us that Trust & Safety's expertise is needed more than ever. So why can't the industry get that expertise heard? And what can you do to start telling your own story?
7 min read
Sep
08
The "rogue agent" narrative is insufficient
From a covert OpenAI message board to a hacked gym booking, this year's agentic AI incidents look like autonomy gone wrong. But that's not the full story.
5 min read
Sep
01
My five takeaways from the Meta settlement
Most headlines call it a win for teenage internet users. But I don't think that Meta setting the safety features for every major platform constitutes a success for anyone
6 min read