The limits of community labeling services
Community labelling and moderation models are a great way to distribute power among platform users. But there are limits to what kind of reports are appropriate and what we can expect from volunteers
I asked, you answered: applying policy outside the US
Platform policy decisions are driven largely out of the US and trickle down to the rest of the world. But what does that look like in practice? And how might that change?
Who's in the corner of T&S?
Trust & Safety is in the headlines more than ever, but not in positive ways. We need people to stand up for T&S publicly and celebrate our wins, before it's too late.
What to do about misinformation, and why it won’t work anyway
According to new studies, misinformation on social media could be relatively easy to solve. But, people are messy and human so I'm not hopeful that it will be addressed any time soon.
A guide to protecting LGBTQ+ users
Anti-LGBTQ+ hate is on the rise worldwide, and hate speech is increasing across social media platforms. We can and should do more to protect the LGBTQ+ community online.
It's time to end the 'default male'
Designing systems that work for everyone, globally, is hard — so maybe we shouldn't try.
What we lose by only being pragmatic about online safety
Trust & Safety leaders at the Marketplace Risk Management Conference were focused on the here-and-now, rather than broader musings about the future of the internet. But maybe these philosophical questions are more important than ever. No
The messy AI empathy loop
The promise of AI with human emotional intelligence is that it can provide custom coaching for T&S interventions — but I wonder what the long-term repercussions may be for society
My must-read election integrity resources
The best time to start planning for this year's elections was two years ago. The second-best time is now. Luckily, there are a host of free resources and tips to help
Child safety: a 'lose-lose' situation?
Platforms who try in good faith to commit to child safety are still criticised from all sides, yet suitable technology and public best practices are hard to come by.
