How to get the most from your frontline team
Frontline moderation teams can be a wealth of insights — but only if you give them the trust and time they need to deliver. Here are my tips for maximising their experience and skill
A list of AI moderation ideas, ranked by me
Meta's Oversight board's new whitepaper contains a host of best practices related to automated content moderation. They're great recommendations but will be significant lifts for many companies. Here's my take on their feasibility and impact
The difficulty of understanding intent
There's often a reason why someone resorts to sharing falsehoods but determining intent isn't easy to operationalise. As the US election heats up, platform moderation decisions have a key part to play in the spread of mis- and disinformation.
Trust & Safety growing pains
Rapid growth presents a unique problem for Trust & Safety teams, especially for startups with limited resources. Bluesky's rapid rise in Brazil is a great example of why this practice is anything but easy.
Five things I've learned writing this newsletter
It’s been six months since the first edition of Trust & Safety Insider, so its a good time to stop and look back at how it’s gone and what we've learned along the way.
Durov and the importance of figuring out what's next
Career progression isn't an accident - it's something you need to actively work on. Here are my go-to links and resources to help you think through what's next for you.
The DSA article you didn't know about, but should
Two online dispute settlement (ODS) bodies have been certified to take user appeals under Article 21 of the Digital Services Act. This could be a revolutionary change to the way that user appeals work
T&S is professionalising — but how?
Trust & Safety, as a profession, is at a crossroads. The regulatory landscape is leading towards professionalisation, and the industry — as proven by TrustCon — is growing quickly. Luckily, the Cybersecurity and Privacy industries have walked this path before us
Mind the internet safety gap
A recent survey shows that young women and girls in the global majority regularly face abuse online, but feel as though they are not supported by platforms, parents, schools, or law enforcement. How can we close this gap?
Are we entering T&S’ punk rock phase?
T&S professionals aren't being beaten down by layoffs and budget cuts; they're coming together and getting things done themselves. A bit like when I published zines as a teenager
