Can anyone do T&S work for 20 years?
Is Trust & Safety a career for life — or a job that burns people out before they get there? The reaction to a viral LinkedIn post suggests many experienced professionals are starting to wonder the same.
Sam Altman is speedrunning the Content Moderation Learning Curve
All platforms think they can avoid the T&S mistakes of the past — until they can’t. OpenAI’s now speedrunning content moderation but can it learn before the crash?
[Revisited] Trust & Safety is how platforms put values into action
As AI reshapes online speech and platforms bend to political pressure, Alice returns to the idea that you can tell a lot about a platform by the way it defines — or dismisses — trust and safety.
Is Article 21 of the DSA making an impact?
A new transparency report from Appeals Centre Europe suggests that platforms aren't exactly playing ball when it comes to out-of-court dispute settlements — just as Alice predicted 12 months ago
What American Sweatshop got wrong (and right)
The new thriller puts content moderation on the big screen. But the combination of dark realism and clunky clichés left me both impressed and frustrated.
Is ‘trust’ the new frontier in T&S?
Online marketplaces are less worried about speech — they’re focused on fraud, identity, and authenticity. At Marketplace Risk in New York, we saw a glimpse of T&S’s next big shift.
How (and why) I use AI to write T&S Insider
Prompted by other newsletter writers, I’m sharing how I use AI in my writing process — and why I’ll never let it draft a full edition.
Is it time to rethink the Santa Clara Principles?
The 2018 standards set the benchmark for moderation transparency and were adopted by the world’s biggest platforms. But with recommendation algorithms and AI now shaping online speech before it’s even published, the Principles may need updating.
T&S leaders are doing everything, everywhere, all at once
Trust & Safety work rarely has a single focus. From AI to regulation to team well-being, the data suggests T&S workers are spinning dozens of plates at once. But is this a problem to fix, or simply the nature of the job?
Where are tomorrow’s T&S experts coming from?
As AI transforms how Trust & Safety work gets done, it’s also quietly dismantling the career paths that got many of us here. This week, a T&S Insider reader asks what to do when all the entry-level roles disappear.
