Apr
21
Fair moderation is hard but fair, scalable moderation is harder
5 min read
Alice Hunsberger
A T&S expert with 10+ years experience keeping online spaces safe, fair, and user-focused. Alice has led policy and operations teams at OkCupid and Grindr and now works at AI moderation company Musubi
Apr
14
A reader asks: What should be on my ‘red line’ list?
7 min read
Apr
07
Is it prosocial design’s time to shine?
With some platforms retreating from a reactive, enforcement-driven approach to Trust & Safety, there’s a stronger case than ever to lean into proactive and prosocial practices that prevent toxicity from happening in the first place. Here's where to start.
6 min read
Apr
01
What I heard at the T&S Summit in London
6 min read
Mar
24
Making the best of a T&S incident (part two)
8 min read
Mar
17
Are T&S professionals part of the problem?
6 min read
Mar
10
Some personal news, as they say
6 min read
Mar
03
People want niche online spaces - how do we make them safe?
A survey from The Verge and Vox suggests that users are moving away from global platforms and towards small, niche communities. But how will that affect Trust & Safety practices? And where should we focus our attention?
6 min read
Feb
24
How to get buy-in for T&S (part one)
Companies tend to invest in Trust & Safety when there's a brand or reputation risk, which isn't a structured or sustainable way to build a safety programme. Using a framework, like the Hierarchy of Growth Business Needs, can help to get buy-in before there's an emergency
8 min read
Feb
17
How to write better transparency reports
Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?
8 min read