How T&S safety jobs got technical
The rapid rise of AI-focused T&S roles is hard to ignore. In the second part of the Safe for Work? series, we look at insights and hard data that shows why ML and AI fluency is becoming core to the job — and what you can do to keep up
Introducing Safe for Work? — all about T&S jobs
This new T&S Insider series will look at the T&S job market in 2025 and unpack what it means for people who want in (or out)
Can anyone do T&S work for 20 years?
Is Trust & Safety a career for life — or a job that burns people out before they get there? The reaction to a viral LinkedIn post suggests many experienced professionals are starting to wonder the same.
Sam Altman is speedrunning the Content Moderation Learning Curve
All platforms think they can avoid the T&S mistakes of the past — until they can’t. OpenAI’s now speedrunning content moderation but can it learn before the crash?
[Revisited] Trust & Safety is how platforms put values into action
As AI reshapes online speech and platforms bend to political pressure, Alice returns to the idea that you can tell a lot about a platform by the way it defines — or dismisses — trust and safety.
Is Article 21 of the DSA making an impact?
A new transparency report from Appeals Centre Europe suggests that platforms aren't exactly playing ball when it comes to out-of-court dispute settlements — just as Alice predicted 12 months ago
What American Sweatshop got wrong (and right)
The new thriller puts content moderation on the big screen. But the combination of dark realism and clunky clichés left me both impressed and frustrated.
Is ‘trust’ the new frontier in T&S?
Online marketplaces are less worried about speech — they’re focused on fraud, identity, and authenticity. At Marketplace Risk in New York, we saw a glimpse of T&S’s next big shift.
How (and why) I use AI to write T&S Insider
Prompted by other newsletter writers, I’m sharing how I use AI in my writing process — and why I’ll never let it draft a full edition.
Is it time to rethink the Santa Clara Principles?
The 2018 standards set the benchmark for moderation transparency and were adopted by the world’s biggest platforms. But with recommendation algorithms and AI now shaping online speech before it’s even published, the Principles may need updating.
