Alice Hunsberger

Alice Hunsberger

Feb
17

How to write better transparency reports

Mandated transparency reports are a cornerstone of online safety regulation. But dozens of companies still produce voluntary disclosures that take significant time and energy to pull together. What is the purpose of these reports now that so much other information is in the public domain?
8 min read
Feb
10

NCMEC funding — and what happens next

LGBTQ+ children face unique risks online, yet political pressure has forced the removal of critical research and support. For those working in Trust & Safety, the question isn’t whether this will have an impact — it’s how we respond before more harm is done.
8 min read
Feb
04

Is it time to unite T&S and AI ethics?

There's enormous potential in bringing together these often siloed disciplines and organisational functions. Given the complex, intertwined risks of AI and human interaction, it may even be a necessity.
6 min read
Jan
27

My five Trust & Safety mantras for difficult moments

The moment we find ourself in feels politically and socially fraught meaning that T&S workers need to look out for themselves more than ever. Here's what I say to myself during times of stress
6 min read
Jan
20

It's hard in T&S right now but it's not all bad

Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of
5 min read
Jan
13

The ethical and practical flaws in Meta's policy overhaul

Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.
9 min read
Jan
08

I read the State of Safety Tech report so you don’t have to (but you should)

An important, and growing, part of the Trust & Safety landscape is the support and expertise provided by technology services companies (aka vendors). A new report sheds more light on these companies
5 min read
Dec
17

What the T&S community predicts for 2025

Over the last 12 months, T&S leaders and practitioners have seen unprecedented change in an industry that many have worked in for years and many others are brand new to. I asked a few of them what their predictions were for 2025
6 min read
Dec
10

Why "censorship" is complex

High error rates during moderation enforcement often leads to user frustration and accusations of censorship. As Meta's Nick Clegg showed this week, these issues are not just technical but political and rarely understood outside T&S teams. That poses a problem.
6 min read
Dec
02

What the T&S community needs to hear (in your own words)

Many Trust and Safety professionals need wisdom and encouragement more than ever right now. The people who took part in my TrustCon zine project provided just that
5 min read