It's hard in T&S right now but it's not all bad
Exciting AI developments from Reddit and Hinge and the resourcefulness and innovation of the T&S community are a reminder that Trust & Safety is an industry with lots to be proud of
The ethical and practical flaws in Meta's policy overhaul
Yes, Meta's recent policy overhaul says a lot about the company's priorities, leadership and strategic direction. But it's also a badly written and confusing policy. And the problem with bad policies is that they are very hard to enforce correctly.
I read the State of Safety Tech report so you don’t have to (but you should)
An important, and growing, part of the Trust & Safety landscape is the support and expertise provided by technology services companies (aka vendors). A new report sheds more light on these companies
What the T&S community predicts for 2025
Over the last 12 months, T&S leaders and practitioners have seen unprecedented change in an industry that many have worked in for years and many others are brand new to. I asked a few of them what their predictions were for 2025
Why "censorship" is complex
High error rates during moderation enforcement often leads to user frustration and accusations of censorship. As Meta's Nick Clegg showed this week, these issues are not just technical but political and rarely understood outside T&S teams. That poses a problem.
What the T&S community needs to hear (in your own words)
Many Trust and Safety professionals need wisdom and encouragement more than ever right now. The people who took part in my TrustCon zine project provided just that
Fighting complexity with auditability
Could a more transparent, collaborative, and adaptable policy enforcement model combat cries of 'censorship' and empower diverse online communities to self-moderate? Open-source policy documents and AI-driven auditability might hold the key
How I’m talking to my kid’s school about phones and social media
Conversations about kids and digital safety are often clouded by moral panic and oversimplification. By exploring the trade-offs of digital devices and platforms, we can empower parents and schools to make decisions that prioritise both safety and connection for young people.
The four T&S horseman of the Trumpocalypse
For the last few years, we — as a society — have been getting to grips with how to balance safety, self-expression, and privacy online. With Trump’s election in the US and safety regulation in Australia and the UK, we’re finally getting some answers.
We need each other more than ever
Much like the US election, the T&S space can sometimes feel tribal and competitive. Yet most people want the same thing: a safe and creative internet for as many people as possible. It's time to dance through the differences
