As the Trust & Safety industry matures, we're seeing new types of role emerge that didn't exist five years ago. For each of them, a working knowledge of AI is the bare minimum.

There's a plethora of under-the-radar tools built by small teams solving big safety challenges. Here are five that I recommend knowing about (or revisiting).

New research on wellness programs for moderators shows we’re still far from ensuring that the people doing this emotionally demanding work are truly supported.

Newcomers to the Trust & Safety world often ask me what's it like to work in the industry and the things I wish I'd know before I started. So here are my ten hard-won lessons for the next generation of online safety professionals

Fewer users doesn’t mean fewer risks — bad actors thrive when harm is concentrated among smaller, more active audiences. Platforms must move beyond user reports to stay ahead.